Open executive Job in Academic & University Associate Vice President for Shared Services

Posting Number: NONAC1112

Position Type: Non-Faculty

Pay Rate:
Commensurate with Experience

Department: Finance & Administration


With exciting plans to transform its business and a commitment to establish a robust administrative operational
structure, Morehouse School of Medicine inviting a strategic and creative team player to fill a key role as an Associate Vice
President for Shared Services
. This collaborative partner will be charged with leading the design, implementation, expansion, and
continuous improvement of Morehouse School of Medicine’s shared service center (SSC). This will include, but is
not limited to, conceptualizing, developing, and providing the strategic and day-to-day direction and overall success for administrative
projects and/or processes associated with the shared service center. This change leader will provide both visible and effective leadership
across all areas of the shared service center. Chief among the responsibilities, this role is responsible for hiring key service center
staff, oversight of resources (monetary/non-monetary) and implementing in collaboration with the SVP Operations
& CFO/team, oversight of the effectiveness of services provided and expected service level agreements to
ensure operational excellence and superior customer service that upholds a culture that encourages continuous improvement and professional
development in the new service center business model.

Highlighted Job Duties Include:

  • Works with
    academic and administrative leadership to develop strategies to help units meet institutional objectives related to the service center
  • Implements strategy and policy set by central HR, finance, and research administration
  • Meets regularly with central HR,
    finance, and research administration and travel/procurement leadership and community members using the shared services center
  • Demonstrates strong collaboration and partnership with centralized administrative units (HR, Research Administration, Finance &
    Budgeting, travel and procurement and, Chairs) and executive leaders to ensure service level agreements (SLAs) are met and/or are exceeded
    and all operations metrics are trending in the right direction.
  • Provides direction for all service center activities and supervises
    the functional service center managers
  • Creates and develops a highly motivated workforce and positive team-oriented culture;
    leverage strong change management skills to successfully lead the shared service operations. Builds service center team members capabilities
    through rigorous goal setting, clear roles and responsibilities, frequent feedback, and cultivation of an environment of service excellence,
    innovation, and accountability
  • Works with Institutional leadership to make long-range plans, which consider design changes in
    services or processes to meet changing priorities, requirements, and/or fiscal concern
  • Prepares, recommends, and implements the
    strategy and future growth plans of the service center
  • Monitors and reports on key performance indicators for the service center
    working with finance, research administration, travel/procurement and HR managers
  • Works with central office leadership to provide
    the strategic direction on the continued development of best practice processes in finance, research administration, travel/procurement and
    HR to be implemented in the service center
  • Serves as the primary ambassador for the shared services function at the institution by
    promoting its services and ensuring user-friendly, quality results

Minimum Qualifications

degree from a regionally accredited college or university with a degree in management, finance, accounting, human resources, business
administration or a closely related field and seven years of related professional level work experience including experience managing a
shared services center or environment is preferred; or minimum qualifications Bachelor’s degree from a regionally accredited college or
university with a degree in management, finance, accounting, human resources, business administration or a closely related field and 10+
years related professional level work experience including experience managing a shared services center or environment or an equivalent
combination of education, training and experience may be substituted

Required Qualifications:

  • Five
    years of strategic leadership and supervisory experience
  • Effective written and oral communication skills
  • Direct working
    knowledge of internal fiscal, personnel and management controls, and managing large operations
  • Demonstrated understanding and
    experience in application of process improvement methods and tactics, including lean thinking, Six Sigma, or similar
  • Demonstrated
    success leading large-scale change initiatives with broad impact and scope
  • Demonstrated ability to work collaboratively on cross
    functional teams

Preferred Qualifications

  • Demonstrated superior interpersonal and leadership
    skills with ability to drive organizational change, impact team morale, create a sense of belonging and participation, and motivate others
    to achieve a high level of performance
  • Strong analytical and problem-solving skills, ability to conceptualize and think
    strategically, and resourcefully
  • Demonstrated accomplishments in developing and implementing process improvements for programs and
    services and measuring the success of desired outcomes
  • Exceptional oral communication skills as demonstrated through direct work
    experience with institutional administration, faculty, and/or staff
  • Demonstrated ability to find creative and innovative solutions
    to challenging problems and issues
  • Demonstrated exceptional customer service skills
  • Results oriented with an ability to
    set clear goals, priorities, and expectations to deliver timely, high quality services
  • Ability to coordinate with campus partners
    and work in a complex policy environment with large teams
  • Ability to make presentations and articulate details in a professional,
    engaging and clear manner
  • Ability to successfully tell the story and make the case for shared services
  • Demonstrated
    collaboration skills successfully leveraged to save time and money in the service of higher education


Open Until Filled: No

Morehouse School of Medicine (MSM) is proud to be an Affirmative Action/Equal Opportunity Employer dedicated to furthering the diversification of its workforce. MSM seeks to attract and recruit the highest quality candidates in the job market and is firmly committed to providing equal employment opportunity without regard to race, color, religion, national origin, sex, age, disability, sexual orientation or veteran status.

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