Open Job in Academic & University Multimedia Lab Technician – HigherEdJobs
Library, Jones Media Center
Hiring Range Minimum
Hiring Range Maximum
The Multimedia Lab Technician monitors, maintains, installs and supports the computer hardware,
software, and peripherals in the Jones Media Center (JMC); develops and maintains the over-the-counter equipment loan program; manages,
hires, and trains student technical workers; and teaches workshops on hardware and software applicable to the development of multimedia
- In-depth knowledge of Macintosh computers and computer lab management tools
and techniques. Comfortable using Windows computers.
- Skilled in the use of consumer AV equipment.
- Demonstrable skill
in using multimedia software, such as Final Cut Pro, Logic, 3D modeling software, and/or applications in the Adobe Creative Cloud suite.
- Strong organizational skills and the ability to set and modify work priorities independently with a high degree of initiative.
- Demonstrable troubleshooting skills and the ability to recognize need for technical assistance.
- Ability to work
evening schedule as defined.
- Excellent analytical and organizational skills
- Excellent communication skills and
ability to facilitate group decision-making
- A strong commitment to library public services is essential
- At least 3
years of increasingly responsible computer and/or AV support experience, preferably working in areas dealing with public services
Demonstrated writing and editing competency; technical writing experience preferred.
- Bachelor’s degree; or the equivalent in
education and experience.
- Apple Certified Mac Technician (ACMT), Adobe
Certified Expert (ACE), or AV Certified Technology Specialist (CTS)
- 3-5 years’ experience with desktop computer system imaging,
using tools such as Symantec Ghost, JAMF Casper, or Apple’s DEP/MDM services.
- Familiarity with scripting languages, such as
Python, Ruby, or AppleScript, or scripting tools such as PowerShell.
- In a highly automated and collaborative environment, has
demonstrated experience determining user needs, selecting hardware and software to meet these needs, and training others in the use of new
- Experience working in a higher education environment.
Not an SEIU
Regular Full Time
Department Contact for Cover Letter
Helmut Baer, Learning Spaces Manager
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment
to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation,
gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of
all underrepresented groups are encouraged.
Special Instructions to Applicants
Employment in this position is
contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check,
reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with
results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background
check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
- Manages the loan of consumer-grade equipment for multimedia AV creation; including the processing and
labeling of new equipment for inventory tracking and loans to patrons. Performs troubleshooting and ongoing maintenance of equipment,
identifying needs for parts, repairs and replacements. 15%
- Maintains computer hardware and software within the Jones Media
Center, including regular re-imaging of computers in the JMC. Checks computer configurations and troubleshoots as necessary. 10%
Provides technical expertise, training, and advice to patrons of the JMC on computer and AV hardware and software within the Center. Advises
on policies and creates training materials, including printed, digital, and online guides and instructions, for Center staff and library
patrons on how to use JMC hardware and software. Works with the Media Learning Technologist to provide direct support to students and
instructors working on course media projects. Facilitates one-on-one instruction and group workshops. 15%
- Participates in direct
patron services at the JMC circulation desk and provides general assistance to faculty and students; makes referrals to departmental
colleagues, reference librarians, or other library staff when necessary and appropriate. 20%
- Monitors physical security of
assigned department assets; observes user activities and facility utilization shifts. Collects, compiles, analyzes, and presents reports for
technical and administrative information, which may include facility usage and resource utilization. 5%
- Manages the student
technician workforce and is responsible for budgeting, recruiting, hiring, training, scheduling, supervising, and evaluating these students,
in collaboration with the Learning Spaces Manager. Designs projects and training curriculum to improve the multimedia skills of student
- Maintains working knowledge of contemporary multimedia software for digital imaging, audio and video editing,
3D modeling, presentations, and digital publishing. Stays abreast of developments and enhancements of computer hardware, AV equipment, and
software that may impact our services and loan programs. Employs this knowledge to create screen and print content to promote JMC
collections and services, and to make recommendations for new acquisitions to our program based on this knowledge. 15%
Participates on Dartmouth College Library committees, project teams, and task forces. 5%
- Seeks opportunities to increase
professional knowledge and skills by attending workshops, conferences, and training sessions. 5%
a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.Performs other duties as assigned
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
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