Open Job in Academic & University Assistant Director, IT Services and Support


Job Number: 15385
Functional Area: Information Technology
Department: Vice Pres for Resource Development
School Area: VP for Resource Development
Employment Type: Full-Time
Employment Category: Exempt

Job Description:

ASSISTANT DIRECTOR, IT SUPPORT SERVICES, Resource Development-IT Service (RD-IT), to
manage a team of RD-IT Service staff and the service desk function in support of a broad range of complex information resources, systems,
and business processes for Resource Development and the MIT advancement community. Will develop a culture that ensures efficient,
professional, and client-focused maintenance and support, including investigation, diagnosis, escalation/resolution, recovery, and
communication; develop and manage to service-level objectives; monitor service desk trends and identify areas that might require user
education or outreach; manage the team as project resources to work on one or more RD-IT projects, leveraging individual technical or
business expertise and deploying as needed to work on projects with other RD-IT teams; manage projects independently or in partnership with
other team leaders; make recommendations for user technology procurement to the RD-IT management team; and oversee a variety of technology
deployment projects.

Job Requirements:

REQUIRED: bachelor’s degree; five years’ IT experience and
relevant technical experience supporting a variety of business applications, desktop and mobile technologies, business processes, enterprise
systems, databases, and/or CRMs; one year of experience managing staff; proven leadership ability, preferably in a service desk environment;
experience using scripting languages and/or Structured Query Language (SQL); strong diagnostic and analytical skills; initiative; ability to
manage a high work volume; tact and good judgment with confidential information; excellent communication skills; ability to maintain good
interpersonal relationships in a team-oriented atmosphere and provide strong customer service for all organizational technology needs; and
working knowledge of current technologies and willingness to learn about new technologies and take on new challenges. Degree in computer
science, information systems, or related field preferred. Job #15385-P

11/7/17


MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, veteran status, or disability.

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