Job offer in london Research Systems Officer at LGC Limited
This is an exciting opportunity for someone wishing to increase their skills, knowledge and experience of the research systems supporting GMG’s central commissioning facility.
GMG provides Grant Management functions for the National Institute for Health Research (NIHR). We manage a number of major health research programmes and infrastructure investments for NIHR and the Department of Health and Social Care, with a total annual budget in excess of £400 million:
- NIHR’s Vision: To improve the health and wealth of the nation through research
- NIHR’s Mission: To provide a health research system in which the NHS supports outstanding individuals working in world-class facilities, conducting leading-edge research focused on the needs of patients and the public
The focus of this role is primarily to configure and develop the research management system (RMS) that underpins our service. Full systems training will be provided making this an ideal development role. The post-holder will be responsible for assisting the research systems manager and team in overseeing the planning, management and reporting of testing components of the RMS and other systems, liaising closely with colleagues within the team, the business and external system suppliers.
The post holder will divide their time between supporting the IS systems team in day to day duties including system testing procedures, issue resolution, system configuration and providing technical support for GMG’s central commissioning facility.
Good communication skills are essential; the post holder must be able to interact effectively with members of the department, suppliers and client representatives.
Key Duties and Responsibilities:
- Resolution and escalation of issues, diagnosing faults and maintaining support request log
- Supporting the management of system releases
- Assisting systems team with release management. Performing testing of new functionality and fault fixes
- Application configuration on the RMS system
- Determining needs of users and identifying how best to execute system testing and user acceptance testing
- Contribute to the work of the team, providing support, assistance and cover where needed
- Participate in meetings and briefings including capturing minutes and actions
- Support the management of defect reporting, liaising with relevant staff for resolution and facilitating further testing
- High standard of written and verbal communication skills
- Quick learner
- Keen to develop skills and processes within the Information Services arena
- Pro-active individual who displays initiative and is willing to take ownership of issues
- Logical, analytical thinker who can work through problems
- Establishes basic facts by carrying out appropriate enquiries, identifying and using a range of sources and types of data to produce full and accurate reports and/or accounts of situations
- Attention to detail and focus on quality
- Ability to work well on their own and as part of a team
- Ability to adapt and respond to rapidly changing requirements
- Recognition of the importance of working to standards
- Experience in biomedical, health or social sciences arena
- Experience of user acceptance testing
- Experience of CC Technology’s Grant Tracker
- Working experience of project management or business analysis techniques
Due to the highly sensitive nature of the work, applicants should note that security clearance may be required for this role. To gain security clearance you must have three years continuous residency in the UK. Criminal convictions may prevent you from gaining security clearance.
This role may in addition require random alcohol/drug screening.
To apply, please forward your CV to GMGrecruitment@nihr-ccf.org.uk.