Job offer in london Information Assistant at City, University of London



Background
City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 19,500 students (35% postgraduate), is top in London for student satisfaction (Complete University Guide), well above the sector average for graduate employability in most subjects and eleventh in the UK for starting salaries. City joined the University of London in 2016.

In the last REF, City doubled the proportion of its total academic staff producing world-leading or internationally excellent research.

Led by President, Professor Sir Paul Curran, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university: it has recently agreed a new Vision & Strategy 2026.

We are seeking to recruit an Information Assistant to join our Library User Services team based at our main Northampton Square Library site. The work will involve a combination of supporting library users at our busy service points as well as contributing to the work of the User Services team.

Responsibilities
The role holder will participate in the delivery of circulation and enquiry services to library users at one of our 4 library sites. This role involves handling circulation transactions and enquiries at library service points; helping maintain the study environment in the library; using the library management system to carry out processes and procedures; creating signage and notices for users; recording statistics on library use and enquiries.

Regular tasks will include dealing with circulation enquiries, processing membership applications, and regular reporting of lost and missing items, repairing items and contributing to service wide projects.

Information Assistants may be required to work evening duties on a rota basis.

Person Specification
The successful candidate will be able to offer excellent customer service and will possess good verbal and written communication skills. You will be capable of working effectively in a team as well as individually and able to organise and prioritise your own workload. You will be familiar with using libraries and library resources and able to utilise information technology to a high standard, including web technologies and social media. The ability to deliver work with a high degree of accuracy is an important element in this role.

Additional Information
City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 11.59pm on 19th October 2017.

Actively working to promote equal opportunity and diversity.

Academic excellence for business and the professions.