Job offer in england Regional Operations Support Officer at The British Council

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. 

Through our English and Exams work we aim to achieve more widespread and better quality teaching and learning of English worldwide and offer access to professional qualifications. Working with policymakers, government ministers, teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems, and through self-access materials and courses. We teach learners and teachers of English face-to-face in dedicated teaching centres and online through a range of courses. Every year three million people take international exams with help from the British Council, gaining qualifications that can open doors at leading academic institutions and improve employment prospects.

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. 

The opportunity

The successful applicant will support the Regional Operations Manager (ROM) to deliver the exams operational strategy within the region, prioritizing the IELTS product.  The role will assist with implementing changes to exams operations and ways of working.  There will be close working with the cluster and country operations teams to support and ensure efficient and effective capacity, cost management and test day delivery.

Role Specific Knowledge and Experience:

  • Experience of overseeing IELTS operations in a business environment 
  • Operational experience in a large scale commercial business across a number of countries
  • Demonstrates the ability to sustain and support the growth of an exams  product in line with strategic priorities 
  • Experience of delivery change and ensuring that new ways of working are embedded
  • Language requirements – IELTS Level 7 or equivalent 


In addition to a competitive salary and excellent pension contributions, the British Council offers: 

  • 32 days annual leave and an additional half day on Christmas Eve
  • £3,300 London Market Allowance for London based staff
  • Interest free travel season ticket loan
  • Employee Assistance Programme 

If you would like to understand more about this post then please see the attached documents:

Role Profile
BC Behaviours
BC Core Skills.

Closing date:

If you are interested in applying and feel that you are suitable for the role, please apply before 7th March 2019 (23:59 UK Time).

Equality Statement:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.


Please enter your comment!
Please enter your name here